Right of withdrawal

1. Write to support@sittingfeather.cfd within 14 days of the day after delivery. Include your order number and which items you are returning.
2. You can use the official withdrawal form from Konsumentverket, or any clear written statement. Both are equally valid.
3. We reply with return instructions and the return address.
4. Send the items back within 14 days of telling us. Keep proof of posting until the refund arrives.
5. We refund within 14 days of receiving your notice, using the same payment method you used.

Official withdrawal form from Konsumentverket (opens in a new tab)
Direct link to the form as a PDF (opens in a new tab)

If you would rather telephone, call +46 941 104 64 and we will write the notice down for you and confirm it back to you by email, so that you have it in writing.

A closure that works on a page may not work on your hands. Trying it is the only way to find out, and you are entitled to do so.

You may take a garment out of its packaging, look at it, feel it, open and close the fastenings, and put it on to see whether it fits and whether the closure works for you. We will not refuse a withdrawal because a garment has been tried.

What you may not do is use it. If a garment comes back washed, altered, worn outdoors or damaged beyond what trying it on would cause, we may reduce the refund to reflect the loss in value, and we will explain exactly how that reduction was calculated.

Every garment we sell is outerwear or ordinary clothing: tops, trousers, skirts, dresses, jackets, coats, capes and lap covers. None of them falls within the sealed-goods exception for hygiene reasons.

That means the full 14-day right of withdrawal applies to everything in this catalogue, without exception, including items in a set. A set may be returned whole or in part; if part of a set is returned, we recalculate the remainder at the single-item prices and refund the difference.

We refund the price of the returned goods and the standard outbound shipping cost. If you chose a faster or more expensive shipping option, we refund the standard rate rather than the premium.

The cost of sending the items back to us is yours unless the item was faulty or we sent the wrong thing, in which case we cover the return too and you should not be out of pocket at all.

The refund is made with the same payment method you used, within 14 days of receiving your withdrawal notice. We may wait until the goods reach us, or until you show proof of posting, whichever happens first.

If we had not given you this information before your purchase, the withdrawal period would extend beyond 14 days. It would run for a further year at most, and it would end 14 days after we gave you the information properly.

This page, the checkout page and your order confirmation email all carry this information, so in practice the period is the standard 14 days.