Shipping and returns

Delivery times are counted in working days from dispatch, not from when the order was placed. We pack within two working days. Times are typical rather than guaranteed; customs checks and weather can add days, and we would rather quote a range we can meet.

Every parcel is tracked and you receive the tracking number by email when the order leaves us. If your country is not in the table, write to support@sittingfeather.cfd and we will tell you whether we can reach it and what it would cost.

Prices include Swedish VAT at 25%. For deliveries within the European Union there is nothing further to pay on arrival.

For deliveries outside the European Union, your own country may charge import duty, VAT or a customs handling fee. These are set by your authorities, are not included in our prices, and are payable by you as the importer. We cannot estimate them for you because they differ by country and by declared value.

If a parcel is refused at customs and comes back to us, we refund the goods but not the outbound shipping.

1. Write to us within 14 days of the day after delivery. Email support@sittingfeather.cfd with your order number and which items are coming back. You do not have to give a reason, although telling us which closure did not work helps us help the next person.
2. We reply with the return address and instructions. Please do not send anything back before this step; parcels sent unannounced take much longer to process.
3. Pack the items with the tags and any closure card included. The original packaging is ideal but any secure packaging is fine.
4. Send within 14 days of telling us, and keep the proof of posting until the refund arrives.
5. We refund within 14 days of receiving your notice, to the payment method you used.

You may try a garment on exactly as you would in a shop, and we will not refuse a return because something has been tried. Read the full right of withdrawal.

Change of mind. Return postage is yours. We refund the price of the goods plus the standard outbound shipping.

Faulty item, or our mistake. We cover the return postage and you should not be out of pocket at all. Tell us and we will send a prepaid label or reimburse the postage. Faults and complaints.

If a return is difficult for you to arrange. Tell us. We can often organise a collection from your address instead. This is not a policy exception we hide; it is what the phone number is for.

A swap holds your money against an item we have not yet received. Returning for a refund and placing a new order is faster for you and clearer for both of us.

If you are exchanging for a different size of the same garment and you tell us in advance, we hold the replacement size for you for 14 days so it does not sell out while your return is in transit.

Risk passes to you when the parcel is delivered to the address you gave us. Until that point, a lost or damaged parcel is our problem to solve, not yours to chase with the carrier.

If a parcel arrives damaged, photograph the packaging if you can and write to us. If tracking stops moving for more than five working days beyond the quoted window, write to us and we will open a case with the carrier and keep you informed.