Terms and conditions

SITTING FEATHER AB
Storgatan 35, 919 31 Åsele, Sverige
Organisationsnummer: 556608-4868
Momsregistreringsnummer: SE556608486801

Customer service: support@sittingfeather.cfd · +46 941 104 64. Monday to Friday, 09:00–16:00 Central European Time.

These terms apply to consumers, meaning people buying for purposes outside a trade or profession. You must be 18 or older to place an order. We do not knowingly sell to anyone under 13, and buyers aged 13 to 17 need the agreement of a parent or guardian.

All prices are shown in US dollars (USD), written out in full as, for example, USD 68.00. We do not offer a currency switcher, and we do not show prices in any other currency.

Swedish value added tax at 25% is included in the price shown. Shipping is added at checkout and shown before any payment step. The total you will be asked to pay is displayed before you enter any payment details.

If your card is issued in another currency, your bank converts the amount at its own rate and may add its own fee. We have no part in that conversion and receive none of that fee.

1. You add items to your bag, choosing a size measured sitting down.
2. At checkout you fill in your delivery details and agree to these terms.
3. You are taken to the payment step. Card details are entered directly with a licensed payment service provider.
4. We send an order confirmation by email. The contract is formed when that confirmation is sent.

If an item turns out to be unavailable, or if a price has been displayed with an obvious error, we may decline the order. If that happens we tell you promptly and refund anything already taken, in full.

The checkout has no time limit. Nothing in your bag expires while you are filling in the form, and the whole flow can be completed with a keyboard alone.

This site is served over HTTPS on every page, including the checkout. Payment is handled by a licensed payment service provider certified to the Payment Card Industry Data Security Standard (PCI DSS). Your full card number, expiry date and security code are entered directly with that provider.

Sidesnap never sees, handles, transmits or stores your full card number. We receive only a confirmation that a payment succeeded, the amount, and the last four digits for reconciliation.

The available payment methods are shown at the final step of checkout. Payment is taken when the order is confirmed.

If you believe a payment was taken in error, write to support@sittingfeather.cfd before raising it with your bank. We can usually resolve it faster than a card dispute can.

We do not sell subscriptions, memberships or recurring deliveries, so there is nothing on this site that renews and nothing to cancel on an ongoing basis.

An individual order can be cancelled at no cost at any point before it is dispatched. Email support@sittingfeather.cfd with your order number and we will confirm the cancellation and refund in full within 14 days.

Once an order has been dispatched, cancellation becomes a withdrawal. You have 14 days from the day after delivery, for any reason. Right of withdrawal.

Shipping methods, delivery times, rates and eligible destinations are listed on the shipping and returns page, together with the step by step return process.

Standard shipping is free on orders over USD 120.00. Below that threshold, shipping starts at USD 12.00 and the exact amount is shown at checkout before any payment.

Risk passes to you when the parcel is delivered to the address you gave. If a parcel arrives damaged, tell us within a reasonable time and we will resolve it.

You can report a fault for three years from delivery. For the first two years, if something is wrong, we have to show it was not faulty when you got it. Not the other way round.

These are your statutory rights under Swedish law and nothing on this site reduces them. We do not offer a fixed-length warranty in place of them, because a warranty of that kind would give you less than the law already does.

Faults and complaints sets out how to report a fault, what counts as wear rather than a fault, and what happens if we disagree.

Free shipping threshold. Standard shipping is free on orders over USD 120.00 after any discount is applied and before tax adjustments. Express shipping is never included in the threshold.

Discount codes. Only one code can be used per order. Codes have no cash value, cannot be exchanged for cash, and cannot be applied to an order that has already been placed. Any specific condition or expiry date is stated with the code wherever it is offered.

Reference prices. When a struck-through price appears next to a current price, the struck-through figure is the lowest price we actually applied to that item in the 30 days before the reduction. If we cannot show that, we do not display a struck-through price at all.

What we do not do. We do not run countdown timers, artificial stock warnings or pressure of any kind at checkout. Deciding whether a closure will work for you is not a decision anyone should be rushed into.

Destinations. We ship to the countries listed in the delivery country field at checkout. If your country is not listed, write to us and we will tell you whether we can reach it. We do not ship to any destination subject to trade sanctions.

Import duties and taxes. For deliveries outside the European Union, your own country may charge import duty, VAT or a customs handling fee. These are set by your authorities, not by us, are not included in the price shown, and are payable by you as the importer. If a parcel is refused at customs and returned to us, we refund the goods but not the outbound shipping.

Magnetic components. Some items contain magnets. They are within ordinary consumer limits and ship as normal goods, but a small number of carriers apply extra screening to magnetic items, which can add a day to transit. We will tell you if that applies to your order.

What this store does not sell. Sidesnap sells everyday clothing only. We do not sell, and this site is not used for, gambling, adult content, lending or credit, collecting money on behalf of others, cryptocurrency, firearms or ammunition, tobacco, alcohol, pharmaceuticals, weapons, financial investments, fireworks or explosives, regulated medical treatment, or anything that infringes another party's intellectual property.

Every product page states how the garment opens, how far it opens, the closure type, the closing force, whether it can be put on seated and whether one hand is enough. Those are facts about the garment and we stand behind them.

We do not claim that any garment treats, prevents, improves, rehabilitates or corrects anything. We do not claim that any garment makes dressing independent for everyone; whether it works for you depends on your hands, your reach and your day, and we say so on every product page.

We make no environmental claims. We do not describe any garment as sustainable, eco-friendly or climate-neutral, because we are not in a position to substantiate a claim of that kind.

Fibre names are the legal names required by EU Regulation 1007/2011. Where a fibre is regenerated cellulose, it is named viscose, which is what it is.

How we handle your personal data, how long we keep it and how to have it deleted is set out in the privacy policy. The short version: we collect what an order needs, and there is no field anywhere in our system for a diagnosis, a condition or a disability type.

The text, photographs, diagrams, illustrations and code on this site are the property of SITTING FEATHER AB. You may not copy or reuse them commercially without written permission.

We do not use any third-party brand name, logo, medical institution name or patient organisation name anywhere on this site, and we ask the same in return.

These terms are governed by Swedish law. Your mandatory consumer rights in your own country of residence are unaffected.

If we reject a claim and you disagree, you can take it to Allmänna reklamationsnämnden (ARN). It is free for you, and we will follow their recommendation.

arn.se (opens in a new tab)
Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, Sverige